by Laura Waterton | Oct 2, 2025 | Insights
Contact Centers are a central touchpoint for customer experience – with lower wait times, agent understanding and the ability to resolve problems satisfactorily key to maintaining loyalty and brand reputation. Since the pandemic, Microsoft Teams, so helpfully...
by Laura Waterton | Sep 4, 2025 | Insights
In the insurance world, the stakes are high when it comes to customer calls. These conversations involve sensitive personal information, contracts, claims, and sometimes even disputes. That’s why recording calls in a secure, compliant way isn’t optional. It’s...
by Laura Waterton | Aug 21, 2025 | Insights
Microsoft Teams has quickly become the standard for customer communication. Meetings aren’t just video calls anymore – they include audio, screen sharing, chat, file transfers, and more. That’s a lot of data. And for regulated industries like banking, insurance,...
by Laura Waterton | Aug 19, 2025 | Insights
Compliant call recording for Microsoft Teams isn’t available ‘out of the box’. Limited to recording and transcribing meetings, Team’s native recording doesn’t capture any Teams-to-Teams, PSTN or mobile calls. Moreover, it lacks many of the features needed to comply...
by Laura Waterton | Jul 29, 2025 | Insights
Whether you’re closing deals, handling customer service, or collaborating with partners, phone calls are often the most direct and impactful way that we do business. But how often do we forget exactly what was said, miss critical details, or struggle to prove...
