by Laura Waterton | Jan 23, 2025 | Insights
Doubtless the pandemic accelerated the move to UC solutions that supported flexible working. And it has had a huge impact on telecoms resellers as well as vendors. With cloud-based solutions like Teams replacing traditional systems, both vendors and resellers have had...
by Laura Waterton | Oct 22, 2024 | Insights
Following the global pandemic and the rapid rise of remote work, many organizations have turned to Microsoft Teams as their main mode of communicating, both internally and with clients. This in turn has forced businesses to look for solutions that provide the...
by Laura Waterton | Aug 27, 2024 | Insights
In financial services industries, recording calls is not just best practice, but a non-negotiable compliance requirement. In a sector governed by regulations from the FCA, MiFID II, Dodd-Frank and WORM amongst others, every trade interaction with clients and other...
by Laura Waterton | Jul 25, 2024 | Insights
Local authorities provide important services to the general public. This means that councils not only need to prioritise customer experience, but manage personal data in a secure and compliant way. We’ve talked previously about the major benefits of call recording for...
by Laura Waterton | Jul 24, 2024 | Insights
Local authorities provide many important services to the general public. This means that councils need to work to a high standard and stay as customer-focused as possible. Adding call recording to any contact centre is one of the best ways to monitor, maintain and...
by Laura Waterton | May 24, 2024 | Insights
It’s no secret that many healthcare professionals work in a highly pressured environment. Faced with the dual goals of providing appropriate care to patients whilst also meeting efficiency targets means mistakes can be extremely costly and extremely grave. One simple...
