ClarifyGo
Microsoft Certified Compliance Recording for Teams
Record everything you need in Teams to support compliance and improve performance.
From audio and video capture, to advanced Quality Measurement and AI analytics integrations, ClarifyGo is designed to support the way you work.
Chat to us online now for a quote or book a meeting at a time that suits you, and enjoy a 14 day Free Trial on us.
Real Intelligence
Want more from your Teams call recording than a handy reference tool?
If your goals are industry compliance, risk management or service improvement, Teams inbuilt recording simply isn’t enough. It can’t record all call types, it won’t store them correctly and it offers limited performance insights.
Meet ClarifyGo.
ClarifyGo uses the Microsoft Graph API to capture the widest possible range of Teams calls and provides innovative tools to help you understand them better.
Certified by Microsoft and designed to meet the rigorous demands of major compliance regulations, ClarifyGo will help you drive improvements in sales, service, and business performance.
Support Compliance
Record and store calls in line with regulations, including Data Protection laws, Dodd-Frank, FCA, GDPR, HIPAA, MiFID II and PCI DSS.
Drive Performance
Achieve sales and service goals with a range of tools from playlists to ClarifyQM to voice transcription and AI analytics.
Manage Risk
Protect your organization and customers with recorded evidence to resolve disputes, identify malpractice, and provide legal evidence.
Key Features
Audio, Video & Screen-Recording
Capture all your Teams communications, including audio, video conferencing and screen sharing. ClarifyGo records Teams-to-Teams calls and meetings as well as traditional (PSTN) and mobile calls.
Secure Call Encryption
256-bit AES encryption prevents unauthorised access or tampering with recordings. Essential for legal evidence in case of disputes.
Policy-Based Access
Limit access to recordings to appropriate personnel to safeguard sensitive personal information and satisfy compliance requirements.
Secure, Low Data File-Sharing
Share files securely with colleagues who can’t normally access the system, using time-limited email links instead of sending large and unsecure attachments.
Fully SaaS
Entirely cloud-based, ClarifyGo offers the SaaS benefits of affordability, scalability, hosting and inhouse maintenance, reducing the burden on your own team and infrastructure.
PCI Compliance Made Simple
Choose from a range of options to prevent card payment details from being recorded, including both browser and app-based automated pause and resume recording or a cloud-based payment IVR solution.
Easy Search & Playback
Find what you’re looking for quickly and easily, using tags, flags and notes to filter searches. Play back recordings to check facts and reduce errors. Integrate ClarifyGo with Dynamics to access records directly from your CRM.
Longterm Azure Storage
Securely store within Microsoft Azure for as long as needed in line with company or compliance requirements, either on our own servers or your private instance.
GDPR Reporting
Set parameters around which calls are recorded and remove recordings at a customer’s request, with full GDPR reporting providing an audit trail of activity.
Microsoft Certification
Rigorously tested by Microsoft for security, stability and interoperability with Microsoft Teams, ClarifyGo is one of only a few certified platforms globally.
Call Routing Compatibility
Since ClarifyGo records calls directly via Teams, it’s fully compatible with Operator Connect, Direct Routing, Microsoft Calling Plans, Contact Center platforms and more.
Support Regional Compliance Laws
Recordings are recorded and stored in the same region, preventing a transgression of local regulations.
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Advanced Quality Measurement
Find out how well your Sales or Service Team are serving your customers and help them become even better. Create projects and design questionnaires to assess call handling and chart progress with comprehensive reports.
Call Transcription & Analytics
ClarifyGo can be integrated with one of our partner AI speech analytics solutions to mine conversations for key words and sentiment, which is then transformed into actionable data to support compliance and service improvement.
Contact Center API
Enables ClarifyGo to record and store Teams calls via Contact Center platforms, including fully integrated solutions with Altigen, Conversant, ROGER365.io, and Teleware.
“As a Crown Common Service Provider, PCI Compliant and ISO Accredited vendor to the financial and public sectors, we needed recordings to be captured and stored in line with best practice. ClarifyGo does this, with critical features including encryption, Azure storage, policy-based access and secure file-sharing.”
Download the Teams Call Recording Brochures:
ClarifyGo Call Recording for Microsoft Teams (SaaS)
Microsoft certified SaaS call recording for Teams. Supports major compliance regulations, helps manage risk and improves performance. Easy to install, hosted in Azure and fully managed by Oak.
Clarify Call Recording for Microsoft Teams (On-Premise)
Microsoft certified call recording for Teams. Built for on premise deployment of Teams and can also capture traditional PBX telephone calls all within a single, compliant solution.
ClarifyGo for Financial Organizations
ClarifyGo SaaS compliance recording for Microsoft Teams. Designed with the needs of banking and other financial services in mind, it supports regulations including FCA, Dodd-Frank and MiFID II.
Don't Just Take our Word for it...
B&I Capital
B&I Capital were looking for a certified Teams recording solution that supported data protection regulations, including MiFID II. Dissatisfied with their existing systems, they wanted a single,...
Acorn Occupational Health
Having successfully used Microsoft Teams for collaboration during the pandemic, Acorn decided to embrace Teams for all their calls. It was a logical move for the business, which has nurses out in...
Cirrus Response
Cirrus Response is a CCaaS provider based out of the UK. With a large proportion of customers in the public and financial sectors, their Teams recording solution needed to support compliance...