Compliant call recording for Microsoft Teams isn’t available ‘out of the box’.
Limited to recording and transcribing meetings, Team’s native recording doesn’t capture any Teams-to-Teams, PSTN or mobile calls. Moreover, it lacks many of the features needed to comply with most regulations.
Instead, you’ll need to look for a Microsoft certified call recording partner.
But where to start?
Below, we break down the essential features you should consider when selecting a compliant call recording solution for Microsoft Teams:
1. Compliance with Industry Standards
2. Microsoft Teams Certification
3. Tamperproof, Encrypted Storage
4. Automated Compliance Tools
5. Flexible Recording Modes
6. Advanced Search and Analytics
7. Role-Based Access and User Management
8. Scalability and API Integration
9. Sales and Technical Support
1. Compliance with Industry Regulations
The most important requirement is regulatory compliance. Your call recording solution must align with the legal frameworks that govern your industry. Look for support for:
- GDPR (Europe)
- HIPAA (Healthcare – USA)
- Dodd-Frank, FINRA & SEC (Finance – USA)
- MiFID II (Finance – EU/UK)
- PCI-DSS (For payment-related calls)
Whilst each regulation is distinct, their requirements in terms of call recording often overlap. Make sure the solution offers encryption, consent mechanisms, policy-based access and secure long-term data storage—these are core to compliance.
2. Microsoft Teams Certification
Not all call recording tools work seamlessly with Teams. You want a solution that:
- Is Microsoft-certified for optimum integration
- Works with Direct Routing, Operator Connect, or Microsoft Calling Plans
- Records PSTN, internal Teams-to-Teams, and conference calls
Certified solutions use Microsoft’s Call Recording Graph API to capture the widest range of call types and ensure better compatibility, lower risk and a smoother customer experience.
3. Tamperproof Encrypted Storage
Storing recorded calls is one thing—securing them is another. Ensure your provider offers:
- End-to-end encryption (in transit and at rest)
- Tamper-proof recording with audit trails
- Geo-specific data storage to comply with local laws
Cloud-based storage with granular access controls and detailed logs is ideal for security and accountability. Choosing a solution that manages and stores recordings in Azure keeps everything within the Microsoft ecosystem.
4. Automated Compliance Tools
To stay compliant, you need more than just a recorder. Look for features that automate compliance, such as:
- Consent capture (verbal or visual)
- Data retention policies and auto-deletion
- Keyword alerts for flagging risky or sensitive content
- Audit trails for who accessed or downloaded recordings
These reduce manual errors and ensure you’re audit-ready at any time.
5. Flexible Recording Modes
Different roles require different levels of recording. Look for solutions that support:
- Always-on recording
- On-demand recording
- User-initiated recording
- Policy-based recording by user or group
This flexibility lets you stay compliant without over-recording, breaching privacy rules or paying more than you need to.
6. Advanced Search and Analytics
Being able to find and analyze recordings is as important as storing them, both for compliance and assessing performance. Look for:
- Speech-to-text transcription
- Search by keyword, user, date, or sentiment
- Real-time dashboards and reports
- AI-powered insights for compliance risks or trends
These tools turn recorded conversations into actionable intelligence, and there’s something out there for every business, whether you feel transcription is enough or want speech analytics, live reporting or a full-blown Teams Contact Center solution.
7. Role-Based Access and User Management
Not everyone should have access to every call. Ensure the solution offers:
- Granular access controls (e.g. by role, department)
- User management integrated with Azure Active Directory
- Audit logs of playback, download, and deletion actions
This supports data security, complies with regulations such as GDPR, and upholds internal governance policies.
8. Scalability and API Integration
Your solution should grow with your business. Look for:
- Cloud scalability – handle growing call volumes without degradation
- APIs to connect with CRMs, Contact Center platforms etc.
- Multi-tenant support if you’re managing multiple entities or teams
These features offer flexibility at an affordable price-point, allowing you to build a solution that continues to work for your business.
9. Sales and Technical Support
Finally, don’t underestimate the value of reliable support:
- Easy onboarding and training
- Available technical support
- Clear support contracts/SLAs (often included with cloud products)
- Regular security updates and compliance patches
You want a vendor who doesn’t just sell a product – they partner in your compliance journey from initial enquiry to ongoing support as your business evolves.
Final Thoughts
Call recording in Microsoft Teams is a must-have for regulated industries, supporting risk management and business improvement. But choosing the wrong solution could leave you exposed to legal, operational, or reputational risk.
Look for a provider that offers certified Teams integration, robust compliance features, secure storage, and intelligent extras. When done right, compliant call recording becomes a strategic asset—not just a safety net.
How We Can Help…
We’ve worked in the call recording sector for decades, specialising in call recording for Microsoft Teams and Teams Contact Center platforms. If you have any questions or want to discuss your requirements with our team, reach out to us at sales@oakinnovate.com Alternatively, go right ahead and book a demo of our ClarifyGo call recording for Teams.