Clarify
Complete, Cost-Effective Call Recording
Unlock the power of voice, with Clarify call recording for PBX and hosted platforms.
Support compliance, improve performance and manage disputes.
Capture the Conversations that Matter
Clarify captures every call that enters and leaves your organization, so you never miss a word.
Each call is securely encrypted and stored for monitoring, training and record-keeping, driving better performance and mitigating risk.
Designed for traditional PBX and hosted telephony, it can be integrated with your CRM or payment processing software. Clarify can also be deployed alongside Clarify for Microsoft Teams for single portal access to all your calls.
Whether you want no-hassle compliance, a way of capturing verbal agreements, a means of checking details, or to ensure your staff are performing at their very best – Clarify delivers it all.
Your Communications at Your Fingertips
Find call details quickly with advanced filters, flags, tags and notes. Integrate Clarify with your CRM to embed recordings in client records and further improve workflow. Share files easily and securely by emailing time-limited links to specific recording files instead of attaching data-heavy MP3 attachments.
Your Time & Reputation Protected
Check facts, reduce errors and resolve issues quickly by playing back audio and screen recordings. Stereo recording even lets you listen to each side in turn for greater clarity. Should a dispute escalate, encrypted recordings provide recognised legal evidence.
Your Performance Improved
Clarify speech analytics uses innovative AI technology to mine conversations for key words, customer sentiment and compliance risks. Saving you significant time reviewing calls manually, you’ll pick up on issues sooner and have a firmer grasp of customer satisfaction levels.
Your Compliance Needs Covered
Capture everything you should (and nothing you shouldn’t) to satisfy regulations including Dodd-Frank, FCA, GDPR, HIPAA, MiFID II and PCI DSS. Clarify compliance features include AES 256-bit encryption, automated PCI options, longterm file storage, GDPR auditing and user-defined file access.
Your Sales & Service Teams Empowered
Create exemplary playlists to train staff, listen to live calls to support learners, and use Notes to collaborate on call handling. ClarifyQM provides assessment tools to evaluate performance, hone sales and service skills, and monitor trends. Learn more.
Your Recording, Delivered Your Way
Clarify integrates with most on-premises or hosted PBX with options to store your recordings onsite or in the cloud. Every system comes with a choice of support options to suit your needs.
“Oak worked hard to deliver a solution that worked seamlessly with our phone system and was perfectly in line with our budget and requirements.”
Two-in-One Call Capture
If you use Microsoft Teams alongside your traditional phone system, then we can help you capture these calls as well, providing access to all your recordings via a single portal for a complete picture of call activity.
Find out more about call recording for Microsoft Teams.
