Call Reporting & Analytics
For every business and contact centre
Monitor call traffic, manage queues, and support staff throughout your organization.
Choose from Oak’s historic reporting for hosted platforms, or Teams reporting via our network of partners.
Chat to us online now for a quote or book a meeting at a time that suits you.
Call Reporting for Teams, Contact Center & Business Telephony Solutions
Call reporting covers a wide range of business needs, so it’s important to choose the right solution for you.
ReportX delivers historic reporting for a range of on premise and hosted platforms.
For historic, live and contact center reporting in Microsoft Teams, look to our carefully selected partners solutions that integrate brilliantly with ClarifyGo recording.
ReportX - On-Premise Historic Reporting
Understanding call activity in your business is key to maximising sales opportunities, maintaining great customer service, and managing staff resource.
ReportX helps you do just that.
Capture Every Detail
View key performance indicators, including the number of calls made per user, call duration and response times. Click through to access the fine detail of every call journey.
Recover Missed Opportunities
Take advantage of quieter periods to phone back callers who hung up before their call was answered. ‘Lost call’ reports mean you never need to lose a business opportunity and can always go above and beyond in delivering a great customer experience.
Real-Time Wallboards
Keep an eye on activity in real time, with customisable wallboards that update after every call, making it easy to respond to events and trends as they happen.
See The Bigger Picture
Schedule customised reports to be automatically sent to supervisors daily, weekly or monthly. Monitor activity over time to improve operations and support better staff scheduling.
Tiger Business Reporting For Teams
Tiger Prism’s dashboards, reports and analytics make it simple to get meaningful insights from your Microsoft Teams data, delivering extensive analytics capabilities beyond Microsoft’s native reporting.
