Supporting Business Across The Globe

Since 1987, Oak Innovation’s solutions have been collecting, processing, and analyzing communications data to help businesses of all sizes manage and learn from everyday interactions.

Meet The Leadership Team

With more than 150 years of combined experience in communications, you’re dealing with a company in steady, capable hands. Always learning, we’re passionate about creating a team of people who you love to deal with and products that are a pleasure to use.

William Emm

William Emm

CEO

Based in Whistler, BC, William oversees Oak’s transatlantic vision, with a particular focus on our accounts in North America. Out of office hours, you’ll most likely find him coaching pickleball. His door is open to anyone.

Phillip Reynolds

Phillip Reynolds

Chairman

The man responsible for launching the first DOS-based call accounting many years ago, Phil is ever keen to bring the latest technology to play. As a side hustle, he runs a chicken rescue charity rehoming battery hens.

James Emm

James Emm

Chairman

James is as passionate about building partnerships today as he was 30 years ago. In his time off, you’ll find him chanting at Bournemouth football games or spending time at his farm in Brazil.

Richard Garel-Jones

Richard Garel-Jones

Product Director

Dedicated to ensuring anything we do is supported throughout the business, Rich has grown up in Oak and worn many different hats. He may or may not beat William at squash…

Chloe Emm

Chloe Emm

Growth Director

With a finger on the pulse of customer needs and a rigorous knowledge of Oak’s offering, Chloe spearheads our UK and European Account Management alongside Will Arnold. She is also a home reno pro.

Will Arnold

Will Arnold

Senior Account Executive

Will heads up UK and EU Account Management alongside Chloe, bringing a deeply embedded understanding of recording and reporting across platforms. His goal for 2025 is to smash his 44 minute 10km record.

A Customer-First Approach

R

An Oak Account Manager Dedicated To You

We work closely with our reseller partners to deliver the right product, training and support package for you. Whether you want an informal Teams chat or a face-to-face meeting to discuss our products and services; we’re by your side from initial enquiry to post-installation follow-up.

R

Our Support Team Ready For Your Queries

Available by phone or email, we don’t hide behind complex communication channels, or long response time. We’re always here to discuss solutions, fix problems, and make the difference.

R

Commitment to Research & Development

We prioritise time and financial investment in designing, building, testing and improving every product that goes out the door. If you want your Oak solution to integrate with your other systems, the development team are the ones who make it happen.

R

Make The Most Of Your Investment

We offer consultancy and project management, customisation and integration to ensure you get a powerful, easy-to-use solution that’s right on target.

Catch Up on the Latest Company News...