Here When You Need Us
All our solutions are supported inhouse by our experienced and professional team, even when purchased through one of our trusted resellers.
Because no-one knows a product like the people who design it.
Online Resources
Our Support Center and YouTube channels are a great self-service resource, full of ‘how to’ documents and videos to answer most common questions and help train your team.
Explore ClarifyGo training videos on YouTube
Visit our Support Library for help with all Oak solutions
All The Benefits of Cloud
Hands-On Support for ClarifyGo
Support is included as part of your monthly subscription to ClarifyGo recording for Microsoft Teams.
We monitor your system 24/7 to make sure everything is running smoothly, minimising the load on your IT team and infrastructure. Simply connect ClarifyGo to your Teams tenant and you can be up and running in minutes, support included. Any maintenance and updates take place with minimum inconvenience to you.
Our online Support Center and YouTube Channel are full of ‘how-to’ guides to answer common questions and provide training for your team. Alternatively, you can always contact us directly.
Comprehensive Support for On-Premise Installations
Flexible Plans for Call Recording and Reporting Solutions
For on-premise deployments, we offer a choice of support plans to suit you. Start with Silver, Gold or Platinum, with the option to add on services like health monitoring and 24/7 support. Try our online Support Centre for answers to common questions, but rest assured you can always contact us directly by phone or email.
Silver
Entry-level support service for non-critical deployments
- 1,3 or 5 year contract
- Access to online support
- Email access to Helpdesk*
- Next day response
- Remote access
- Problem investigation and resolution
- Security & software updates
- Remote training session
- Health monitoring
- Software assurance
- Designated account manager
- XtraCare
*Up to 5 support tickets per annum
Gold
Comprehensive management and support services ideal for most businesses
- 1, 3 or 5 year contract
- Access to online support
- Access to Helpdesk
- <4 hour response
- Remote access
- Problem investigation and resolution
- Security & software updates
- 1 x Remote training session
- Health monitoring
- Software assurance
- Designated account manager
- XtraCare
Platinum
Premium support for business-critical deployments including compliance
- 1, 3 or 5 year contract
- Access to online support
- Access to Helpdesk
- <2 hour response
- Remote access
- Problem investigation and resolution
- Security & software updates
- 2 x Remote training sessions
- Health monitoring
- Software assurance
- Designated account manager
- XtraCare
Support Plan Extras
XtraCare
Designed to reduce the pressure on your IT team, XtraCare gives us secure, unattended access to your Oak server to resolve issues quickly with minimum fuss.
24 hour support upgrade
Designed for organisations where system uptime is a priority for compliance or legal purposes. Option available to Gold and Platinum subscribers.