ClarifyGo

Microsoft Certified Compliance Recording for Teams

Capture everything you need in Teams to support compliance and improve performance.

From audio and video capture, to advanced Quality Measurement and AI analytics integrations, ClarifyGo is designed to support the way you work.

Chat to us online now for a quote or book a meeting at a time that suits you, and enjoy a 14 day Free Trial on us.

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Real Intelligence

Your everyday conversations are a rich source of business insights.

ClarifyGo uses the Microsoft Graph API to capture the widest possible range of Teams communications and provides innovative tools to help you understand them better.

Designed to meet the rigorous demands of major compliance regulations, ClarifyGo will also help you drive improvements in sales, service, and business performance.

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Never Miss A Word

Capture all your Teams communications, including audio, video conferencing and screen sharing. ClarifyGo captures internal interactions, as well as conversations with people outside your organisation to meet compliance requirements.

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PCI Compliance Made Simple

Choose from a range of options to ensure card payment details aren’t recorded, including both browser and app-based automated pause and resume recording, DTMF suppression, or our cloud-based payment IVR solution.

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Security & Dispute Resolution

All recordings are encrypted and stored for as long as you need to satisfy regulations such as MiFID II, Dodd-Frank and HIPAA. Find them quickly for auditing or use as key evidence to settle misunderstandings or legal disputes.

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Easy Search & Playback

Find what you’re looking for quickly and easily, using tags, flags and notes to filter searches. Play back recordings to check facts and reduce errors. Integrate ClarifyGo with Dynamics to access records directly from your CRM.

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Secure, Low Data File-Sharing

Share files securely with colleagues who can’t normally access the system. ClarifyGo generates a time-limited email link so you can share recordings easily and avoid the burden of large and insecure MP3 attachments.

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Full GDPR Reporting

Under GDPR, a customer can ask you to delete call recordings unless you need them for compliance or to fulfil a service. With ClarifyGo, you can both remove recordings and set parameters to stop future calls being captured. GDPR reports provide an audit trail of activity.

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“As a Crown Common Service Provider, PCI Compliant and ISO Accredited vendor to the financial and public sectors, we needed recordings to be captured and stored in line with best practice. ClarifyGo does this, with critical features including encryption, Azure storage, policy-based access and secure file-sharing.”

Jon Dawson

CRO, Cirrus Response

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Advanced Quality Measurement

Find out how well your Sales or Service Team are serving your customers and help them become even better. Create projects and design questionnaires to assess call handling and chart progress with comprehensive reports.

AI Analytics Integrations

ClarifyGo can be integrated with one of our partner AI speech analytics solutions to mine conversations for key words and sentiment, which is then transformed into actionable data to support compliance and service improvement.

Hybrid Recording Solutions

Whatever your telephony environment – whether you use Teams alone or alongside a traditional PBX – you can now find, keep and analyze all your conversations in one place.

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