Insights
Delve deeper into Teams call recording and analytics and the difference they can make to your organization.
Choosing a Teams Call Recording Solution : 10 Reasons ClarifyGo Stands Out
Following the global pandemic and the rapid rise of remote work, many organizations have turned to Microsoft Teams as their main mode of communicating, both internally and with clients. This in turn...
Choosing Teams Compliance Recording for the Financial Sector – 3 Key Deliverables
In financial services industries, recording calls is not just best practice, but a non-negotiable compliance requirement. In a sector governed by regulations from the FCA, MiFID II, Dodd-Frank and...
Call Recording for Local Government: 6 Security Features to Look For
Local authorities provide important services to the general public. This means that councils not only need to prioritise customer experience, but manage personal data in a secure and compliant way....
Call Recording for Local Government: The Big Benefits You Can Expect
Local authorities provide many important services to the general public. This means that councils need to work to a high standard and stay as customer-focused as possible. Adding call recording to...
Saving Lives: Why Call Recording is Critical to the Healthcare Sector
It’s no secret that many healthcare professionals work in a highly pressured environment. Faced with the dual goals of providing appropriate care to patients whilst also meeting efficiency targets...
Quality Measurement vs Speech Analytics: Which is Right for Me?
Compliance may be the biggest driver behind call recording sales, but quality of service and customer satisfaction are also huge business motivators. Increasingly, we’re being approached by...
New US Health Legislation makes Call Recording a Non-Negotiable
The Centers for Medicare and Medicaid Services (CMS) have introduced new guidelines on call recording that directly impact healthcare professionals, insurance vendors, and the healthcare industry in...
PCI Compliance and Call Recording: What are My Options?
PCI DSS compliance impacts any organization that handles card payments, including over the phone. Instigated by leading credit card companies, the regulatory standard requires businesses to put...
Capturing it all: Plugging the Recording Gap between Traditional Telephony & Teams
The joys of working with a platform like Microsoft Teams are obvious. The ability to switch between chat, calls, meetings and file-sharing across a single interface make collaboration simpler and...