Doubtless the pandemic accelerated the move to UC solutions that supported flexible working. And it has had a huge impact on telecoms resellers as well as vendors.
With cloud-based solutions like Teams replacing traditional systems, both vendors and resellers have had to focus on adding value to their offering to stave off competition and bolster income.
Whilst some added value products may be considered non-essential, call recording is not one of them. In highly regulated industries such as finance, healthcare, local authorities and insurance, they need to record and store calls in a particular way. For other sectors, the ability to analyse performance and service is just as critical.
Since Teams’ native recording lacks the advanced features to satisfy regulatory criteria or provide indepth analysis, third-party solutions are a must for many customers – and an easy win for resellers.
But with a dozen or so Microsoft certified recording vendors to choose from (even more if you include uncertified), how do you know who to choose?
We’ve put together 10 reasons we know make ClarifyGo call recording for Teams a win-win for both resellers and end-users:
1. Cost-Effective Solution
With no set-up fees, hosting fees, support fees, or training fees, ClarifyGo offers a cost-effective solution, meaning businesses of all sizes can benefit from Teams call recording without breaking the bank.
2. Quick Installation
With remote installation, ClarifyGo can be up and running with in under 30 minutes, minimizing downtime and allowing you to harness the benefits of Teams call recording swiftly.
3. Fully Certified by Microsoft
ClarifyGo is one of the select few recording providers globally to meet Microsoft’s rigorous standards. Being fully certified under the Compliance Recording for Microsoft Teams program not only provides quality assurance, but means you won’t be caught out by the throttling of call recording that Microsoft applies to uncertified products.
4. Call Recording Graph API Integration
This is a biggie. As a certified product, ClarifyGo uses Microsoft’s Call Recording Graph API for seamless integration with Teams. This allows you to capture the widest range of call types including audio, video, meetings, screen-sharing, Team-to-Teams, PSTN, and mobile calls. Without the API, you won’t capture all calls, falling short of compliance requirements.
5. Call Routing Agnostic
Not all Teams recorders work with every call routing option. ClarifyGo does. So, whether customers choose a Microsoft Call Plan, Direct Routing, Operator Connect or Contact Center solution, ClarifyGo can capture every call.
6. Flexible Storage Options
All ClarifyGo calls are stored in Azure for security, but customers can choose between a SaaS storage offering from Oak or a customer-owned single instance, depending on which aligns better with their data management preferences and regulatory requirements.
7. Fully Hosted Service in Microsoft Azure
As a fully hosted service, ClarifyGo offers reliability, scalability, and security. Our solution is deployed and managed securely by us in Microsoft Azure, minimizing risk and upkeep for the customer and any support from the reseller.
8. Contact Center and Analytics Integration
The ClarifyGo API facilitates seamless integration with CRM systems, AI speech analytics, and contact center solutions. This includes ‘pure’ Teams contact center solutions or where there’s a need to add Teams recording to traditional contact center products.
9. Global Storage Compliance Support
ClarifyGo supports storage compliance globally by enabling users to store recordings in their chosen Azure region in line with local regulations.
10. Award-winning solutions and sales support
ClarifyGo has won three prestigious awards and three ‘Highly Commended’ recommendations in the past two years, whilst our Account Management Team were also winners at Channel Champions in 2024. We can provide live demos and training, plus sales and marketing collateral to quickly get your team up to speed and selling ClarifyGo.
Find out more about ClarifyGo for Teams. For more information on becoming an Oak reseller, email sales@oakinnovate.com