by Laura Waterton | Oct 29, 2024 | Brochures
Call recording to support compliance, mitigate risk and improve performance. Designed for all SIP and SMDR platforms including Avaya and Mitel. Download...
by Laura Waterton | Oct 29, 2024 | Brochures
Clarify Quality Measurement provides a suite of performance evaluation tools to improve customer service and sales skills. Available as an add-on to Clarify and ClarifyGo. Download...
by Laura Waterton | Oct 25, 2024 | Case Studies
B&I Capital were looking for a certified Teams recording solution that supported data protection regulations, including MiFID II. Dissatisfied with their existing systems, they wanted a single, no hassle solution that would capture trader calls across their sites...
by Laura Waterton | Oct 25, 2024 | Case Studies
Having successfully used Microsoft Teams for collaboration during the pandemic, Acorn decided to embrace Teams for all their calls. It was a logical move for the business, which has nurses out in the community visiting clients, providing a more joined-up approach to...
by Laura Waterton | Oct 22, 2024 | Insights
Following the global pandemic and the rapid rise of remote work, many organizations have turned to Microsoft Teams as their main mode of communicating, both internally and with clients. This in turn has forced businesses to look for solutions that provide the...
