by Laura Waterton | Jul 25, 2024 | Insights
Local authorities provide important services to the general public. This means that councils not only need to prioritise customer experience, but manage personal data in a secure and compliant way. We’ve talked previously about the major benefits of call recording for...
by Laura Waterton | Jul 24, 2024 | Insights
Local authorities provide many important services to the general public. This means that councils need to work to a high standard and stay as customer-focused as possible. Adding call recording to any contact centre is one of the best ways to monitor, maintain and...
by Laura Waterton | May 24, 2024 | Insights
It’s no secret that many healthcare professionals work in a highly pressured environment. Faced with the dual goals of providing appropriate care to patients whilst also meeting efficiency targets means mistakes can be extremely costly and extremely grave. One simple...
by Laura Waterton | Apr 27, 2024 | News
We are delighted to share Oak Innovation’s continuing success within the industry in 2024, having already reached the finals in two categories in the Comms Business and Technology Reseller awards this spring. Oak has been shortlisted for the Best ICT Solution in...
by Laura Waterton | Nov 22, 2023 | Insights
Compliance may be the biggest driver behind call recording sales, but quality of service and customer satisfaction are also huge business motivators. Increasingly, we’re being approached by organizations who want more from their recorder than just ticking the...
