by Laura Waterton | Feb 16, 2023 | Insights, News
The Centers for Medicare and Medicaid Services (CMS) have introduced new guidelines on call recording that directly impact healthcare professionals, insurance vendors, and the healthcare industry in the US. The CMS Final Rule 2023 was put into effect in September 2022...
by Laura Waterton | Nov 12, 2022 | Case Studies
City of London embraced Teams as their working phone solution to suport hybrid working. They needed a call recording solution that complied with FCA regulations to protect their business and customers. Download Case...
by Laura Waterton | Aug 25, 2022 | Insights
PCI DSS compliance impacts any organization that handles card payments, including over the phone. Instigated by leading credit card companies, the regulatory standard requires businesses to put measures in place to prevent the exposure and storage of sensitive card...
by Laura Waterton | Mar 15, 2022 | News
Clarify compliance recording for Microsoft Teams, developed by Oak Innovation, has this week completed the rigorous Microsoft certification process for compliance recording solutions. It’s a significant milestone for Oak Innovation, positioning them as one of a...
by Laura Waterton | Feb 24, 2021 | Insights
The joys of working with a platform like Microsoft Teams are obvious. The ability to switch between chat, calls, meetings and file-sharing across a single interface make collaboration simpler and easier. Something we all need right now. But even in the interests of...
