by Laura Waterton | Nov 22, 2023 | Insights
Compliance may be the biggest driver behind call recording sales, but quality of service and customer satisfaction are also huge business motivators. Increasingly, we’re being approached by organizations who want more from their recorder than just ticking the...
by Laura Waterton | Feb 16, 2023 | Insights, News
The Centers for Medicare and Medicaid Services (CMS) have introduced new guidelines on call recording that directly impact healthcare professionals, insurance vendors, and the healthcare industry in the US. The CMS Final Rule 2023 was put into effect in September 2022...
by Laura Waterton | Aug 25, 2022 | Insights
PCI DSS compliance impacts any organization that handles card payments, including over the phone. Instigated by leading credit card companies, the regulatory standard requires businesses to put measures in place to prevent the exposure and storage of sensitive card...
by Laura Waterton | Feb 24, 2021 | Insights
The joys of working with a platform like Microsoft Teams are obvious. The ability to switch between chat, calls, meetings and file-sharing across a single interface make collaboration simpler and easier. Something we all need right now. But even in the interests of...
by Laura Waterton | Oct 23, 2020 | Insights, News
Covid-19 has certainly been a rough ride for some businesses, whilst others seem to have hit the ground running. Microsoft is one of the latter. Whilst Teams had already been out a few years – since 2017, which is long enough to iron out notable bugs and bring...
