Subphonic, a leader in AI-driven conversational intelligence, today announced the acquisition of Oak Innovation, a leading provider of Microsoft-certified compliance call recording.
This acquisition marks a significant step in the evolution of the market — from traditional call recording to intelligent, AI-driven conversation platforms.
For decades, call recording has been positioned as a compliance tool. Subphonic is redefining it as a source of insight, automation, and measurable business value.
By combining Oak’s deep expertise in compliant recording and secure communications with Subphonic’s advanced AI platform, the combined organisation delivers a unified solution purpose-built for regulated industries.
At the core of this platform is Focus, Subphonic’s next-generation voice AI platform. Focus enables organisations not only to capture conversations, but to understand, analyse, and act on them — securely and at scale.
From Microsoft-certified compliance recording for Teams to AI-driven transcription, automation, conversation analytics, and Level 1 PCI DSS-compliant payment processing, Subphonic provides a comprehensive, end-to-end platform for enterprise communications.
With every interaction automatically captured and intelligently analysed, organisations gain real-time visibility into customer sentiment, emerging risks, policy adherence, and operational performance. AI-generated summaries, insights, and recommended actions enable continuous improvement across compliance, customer experience, and workforce performance.
Oak’s award-winning ClarifyGo platform will continue to be fully supported, with customers retaining access to their existing teams and services. Structured migration pathways to the Focus platform — including enhanced AI and analytics capabilities — will be introduced over time.
Matthew Bryars, CEO of Subphonic, said:
“This acquisition is about more than scale — it’s about redefining the role of conversation data in the enterprise.
Every organisation is sitting on a vast, underutilised source of insight: their conversations. With Focus, we’re turning that into structured, trusted, and actionable intelligence.
By combining Subphonic’s AI capabilities with Oak’s compliance heritage, we’re creating a platform that moves beyond recording into real-time understanding, automation, and value creation.”
William Emm, CEO of Oak Innovation, said:
“This is a natural next step for Oak and for our customers.
We’ve built our reputation on trusted, compliant recording. By joining Subphonic, we can now extend that into AI-driven insight and automation — while maintaining the service and reliability our customers depend on.
It’s a powerful combination that positions us strongly for the future.”
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